Repayment assistance continues to be available

May 12, 2021
Kuala Lumpur, Wednesday, 12 May 2021 – The Association of Banks in Malaysia (ABM) would like to reiterate that its member banks continue to make available repayment assistance to affected borrowers as announced previously. Up to 26 March 2021, approximately 1.6 million applications for repayment assistance have been received, out of which 95% were approved. 55% of the approved applications were given an extension of the loan repayment deferment, while the balance 45% were given reduction in instalments.

Borrowers who are in need of assistance are encouraged to contact their banks early to discuss repayment assistance options. As mentioned by Bank Negara Malaysia, borrowers’ Central Credit Reference Information System (CCRIS) records will not be affected by assistance received for the rest of 2021.

Borrowers may contact their banks through various channels including online via the banks’ websites, through the banks’ mobile apps, over the phone or at bank branches. Borrowers intending to visit the bank branches are advised to check on their respective banks’ websites for information on any changes in operating hours or arrangements for over-the-counter services in view of the continuing restrictions owing to the pandemic. For quick access to ABM member banks’ contact information, borrowers may visit ABM’s website, .

Borrowers may contact Agensi Kaunseling dan Pengurusan Kredit (AKPK) at to seek guidance and explore other options for assistance. Borrowers who are still facing difficulties after consultation with their banks can contact BNMTELELINK at

ABMConnect | Toll-free on 1300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.