Your card may be rejected by ATM due to the following reasons:
Please call your bank’s branch or ATM Centre where appropriate for further advice.
Why is my card being retained by the ATM?
Please call your bank’s branch or ATM Centre where appropriate for further advice.
You could go to your bank’s branch to fill up a form or write the letter to the bank’s branch or ATM Centre where appropriate. It is important for customer to update their addresses and contact telephone numbers.
No, for security reasons, the banks do not allow a third party to collect the PIN even with a letter of authorization. The genuine cardholder must collect the PIN himself / herself.
First and foremost, you have to report the unauthorised withdrawals at any of your bank branches where you may be requested to complete a form. You are also advised to make a police report on your case. Upon completion, the branch will direct the case to your bank’s branch or ATM Centre where appropriate for further investigation. You will be duly informed on the outcome of the findings.
However, if you are dissatisfied with the findings and exhausted all available means to settle with the bank concerned, you may refer your claim to the Ombudsman for Financial Services within six months after the bank has conveyed its final decision on your case.
Yes. If your ATM card bears the logo of VISA PLUS, VISA Interlink, MasterCard Cirrus or Maestro, you will be able to access your account via ATM worldwide or make a payment of purchases at merchant outlets.
There will be a charge levied on the transaction. Cardholders are advised to check with their banks for any limitation on the use of ATM card overseas.
Please check with your bank for details.
Please call your bank’s branch or ATM Centre where appropriate for further advice.
* Only applicable to banks with shared network.
You will be charged RM1.00 for every successful cash withdrawal performed at MEPS ATM.