PARTNER 1 & 2
PARTNER 1 - Enhancing Banking Efficiency and Customer Services Towards True Business Partnership
Following recent newspaper reports and our press release on or around 22 October 2010 on “PARTNER”, an SME initiative to enhance banking efficiency and customer services towards true business partnership, please find below the documents relating to Phase 1 of the “PARTNER” initiative – Streamlining and Simplifying SME Loan Applications, which can be downloaded accordingly.
We wish to advise consumers that the said documents are also available at the website and / or the SME contact points of all participating commercial banks.
As part of our effort to be more effective and to reach out to a wider audience, the documents relating to Phase 1 of “PARTNER” are effective 21 June 2011 also available in Bahasa Malaysia and Mandarin. We have also advised all participating banks to make the same available, where possible, on their website and / or at the SME contact points. Please click on the link below to download the respective versions.
Feedback on this set of first initiatives is very important to us. Please write to us via email or contact ABM’s hotline ABMConnect at 1300-88-9980 from 9:00 am to 5:30 pm, Mondays to Fridays.
Please click on the icons below to download the documents:
PARTNER 2 - Enhancing Banking Efficiency and Customer Services Towards True Business Partnership
The Association, in collaboration with a majority of its Council banks is pleased to introduce the next phase of work for PARTNER (referred to as PARTNER 2 in short) commencing Monday, 15 July 2013. The new aspects covered in PARTNER 2 include the following:-
- A template for the guidance of, and adoption by, banks, which provides a checklist of areas in which the applicant has failed to satisfy (please see Attachment 1);
- A chart depicting the timeline in respect of the processing of loan/financing applications for straight-forward cases supported by Credit Guarantee Corporation Malaysia Berhad (CGC) (please see Attachment 2); and
- A chart depicting a refined timeline in respect of the processing of loan/financing applications for straight-forward cases (please see Attachment 3).
Explanatory notes have also been prepared to better explain PARTNER 2. A total of 10 commercial banks will be participating in PARTNER 2 for a start. The anticipated roll-out dates are set out in the explanatory notes.
Please find below the documents relating to PARTNER 2 which can be downloaded accordingly. The documents will also be made available in Bahasa Malaysia and Mandarin in due course.
Feedback on PARTNER 2 is very important to us. Please write to us via email or contact ABM’s toll-free hotline ABMConnect at 1300-88-9980 from 9:00 am to 5:30 pm, Mondays to Fridays.