Assistance for eligible borrowers affected by covid-19

Member banks directory and useful links

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Directory of member banks offering assistance to eligible borrowers affected by COVID-19

No.
Bank
Helpline
Useful Links
Website
1
03-8230 2222
2
03-5516 9988 - Personal
1-300-80-3388 - Business
3
AmBank (M) Berhad
03-2178 3188
5
03-2383 0000 (KL)
04-296 0000 (Penang)
07-268 0000 (JB)
1800-82-1010 (Sabah & Sarawak)
7
1300-88-1388 - Retail customers/Individuals
1300-80-1998 - Retail Business Banking
(Wealth and Personal Banking)
10
1-800-22-5555
11
03-9206 8118

Individual customers:
  • Mortgage (Residential and Commercial Property) and ASB Financing: 03-2610 6000
  • Personal Financing and Hire Purchase: 03-2776 3111
  • SME customers can call 03-9280 6270 / 6416 / 6391
12
Standard Chartered Bank Malaysia Berhad
1300-88-8888 - Individuals
1300-88-8111 - Business Banking Clients
13
United Overseas Bank (Malaysia) Bhd
03-2612 8019
03-2612 8121
AmBank Branches Banking Hours

Please be informed that AmBank and AmBank Islamic branch banking hours located at the following location will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 14 October 2020 until end of CMCO:

1. Kuala Lumpur
2. Selangor
3. Putrajaya
4. Sabah

The following precautionary measures has been implemented to the affected branches until end of CMCO.

a) Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.
b) Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that AmBank Nilai branch banking hours will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 28 October 2020 until end of CMCO.

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.
Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that AmBank and AmBank Islamic branch banking hours located at the following location will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 5 November 2020 until end of CMCO:

Seremban Jalan Pasar
Seremban Jalan Dato Lee Fong Yee
Rasah Jaya

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.

Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that AmBank and AmBank Islamic branch banking hours located at the following location will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) until end of CMCO:

Mantin, Negeri Sembilan – effective on 5th November 2020
Bayan Baru, Penang – effective on 6th November 2020

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.
Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that AmBank and AmBank Islamic branch banking hours located at Parit Buntar, Perak will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 7th November 2020 until end of CMCO.

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.
Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that AmBank and AmBank Islamic branch banking hours located at the following location will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 9 November 2020 until end of CMCO:

Kuching Premier 101
Kuching Tabuan Jaya
Kuching Jalan Abell
Kuching Jalan Haji Taha
Kuching Jalan Penrisseen

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.
Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that AmBank Currency Exchange Outlet at the following location is temporary closed for deep cleaning and sanitisation:

1) Kota Kinabalu International Airport, Sabah - closed effective on 7 November 2020 until end of CMCO

2) KLIA2 - closed from 6 November 2020 and will be reopen on Wednesday, 11 November 2020

In view of this, customers may and are encourage to perform their banking transactions via the following alternatives for their convenience:

a) they may access their account(s) information via Amonline, our Internet banking platform, anytime, anywhere.
b) AmBank Self-Service Machines at our Electronic Banking Center is open as usual


Please be informed that AmBank and AmBank Islamic branch banking hours located at the following location will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 9 November 2020 until end of CMCO for all states in Peninsular Malaysia except Perlis, Pahang and Kelantan.

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m. (except for AmBank Pangkor branch will be
revised to 9.00 a.m. – 2.00 p.m.)

Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.


Please be informed that our AmBank Sepang branch is closed on 13 November 2020 (Friday) for one day. The closure is due to the Sanitation work within Sepang area by Sepang Municipal Council and District Health Office.

The branch will re-open as usual on 16 November 2020 (Monday).

In view of this, customers may perform their banking transactions via the following alternatives for their convenience:

1. They may access their account(s) information via AmOnline, our Internet banking platform, anytime, anywhere.

2. They may proceed to perform their banking transactions at the nearby AmBank Branch:

AmBank Nilai, Lot PT 7437, Jalan BBN 1/2F, Putra Point 1, Bandar Baru Nilai, 71800 Nilai, Negeri Sembilan
3. AmBank Self-Service Machines at KLIA and Gateway @ KLIA 2.

4. Customers may visit ambank.com.my for the full list of AmBank branches.


Please be informed that AmBank and AmBank Islamic branch banking hours located at the following location will be temporary revised due to enforcement of Conditional Movement Control Order (CMCO) effective 21 November 2020 until end of CMCO:

Pasir Mas
Kota Bharu

The following precautionary measures has been implemented to the affected branches until end of CMCO.

Branch banking hours will be revised to 10.00 a.m. - 3.00 p.m.
Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.

During this period, customers are encouraged to conduct their banking transactions via AmBank Self-Service Machines or AmOnline, AmBank Internet banking platform.

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ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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