The Association of Banks is pleased to announce the launch of the revised Customer Service Charter (“Charter”) for the commercial banking industry. The Charter was first introduced in 2011 which was aimed at underscoring the commercial bank’ commitment to deliver a consistent high standard of customer service.

This revised Charter takes it a step further by introducing certain minimum industry standards with regard to turnaround times for specified services. It also focuses on the Four Pillars of service standards with emphasis on the core values. The revised Charter is a testament to the banking industry’s commitment in its continuous pursuit towards excellent customer satisfaction. Please click here to read the full press release.