Kuala Lumpur, Monday, 16 October 2017 – With reference to the article in a local publication titled “Credit card machine with extra feature worries customers”, The Association of Banks in Malaysia (ABM) would like to remind cardholders to carefully read and follow the prompts on the screen when making payments with their credit/debit cards. Banks have taken steps to provide training to merchants and their cashiers, especially in the food and beverage industry, with regard to the tipping feature for all payment cards.

Card payment terminals at food and beverage outlets would display the amount that customers are paying and would prompt on-screen if they wish to add a tip/gratuity. Customers are advised to follow the display prompts accordingly and check the message to ensure that the final amount displayed on the POS terminal screen is correct before keying in their PIN.

Our website at Pin & Pay has extensive information for both cardholders and retailers. There are also useful Hotline Numbers listed on our website for quick and easy reference by cardholders who require assistance.

For further enquiries, members of the public can contact us at our ABMConnect hotline by dialing 1-300-88-9980, or through eABMConnect by logging on to our website, www.abm.org.my.