Kuala Lumpur, Friday, 10 June 2022 – The Association of Banks in Malaysia (ABM) would like to remind members of the public to remain vigilant at all times to safeguard their personal information. This includes avoiding downloading files or applications from unverified sources onto their mobile devices.
ABM’s member banks take a serious view on security, and have been proactively heightening and intensifying measures to ensure bank customers’ data is safeguarded against banking fraud and unauthorised transactions.
ABM would like to draw the public’s attention to the safety measures recommended by the Malaysia Computer Security Response Team’s (MyCERT) security advisory, published on 7 June 2022. Some of the safeguards to avoid financial malware, recommended by MyCERT, include:
With cybercriminals and online fraudsters constantly changing their methods, ABM would also like to urge the public to:
Bank account holders are advised to monitor their statements as well as transaction alerts from the banks closely. If they notice any unusual or suspicious transactions, they should contact their bank as soon as possible to make a report regarding the said transactions. Next, lodge a report with the police. Thereafter, notify the bank in writing with a copy of the police report and all relevant records and documentation such as transaction history, and etc. Due investigation processes are in place to determine if the reported transaction is indeed unauthorised.
ABM would like to reiterate and assure that member banks are required to adopt high standards of security, which includes internet and mobile banking services. Routine security reviews and advisories are also issued by Bank Negara Malaysia (BNM) to financial institutions to enhance existing controls and ensure adequate protection against latest threats, while maintaining efficient services for customers.
The public is advised to keep informed of emerging threats through the advisories issued by financial institutions, BNM and other authorities to protect themselves. Information on the latest threats and measures that individuals can take to protect themselves against cybercriminals and online fraudsters can be obtained from https://www.abm.org.my/consumer-information/fraud-alerts.