Online/Internet Banking and ATMs Operating As Usual

May 17, 2017
Kuala Lumpur, Wednesday, 17 May 2017: The Association of Banks in Malaysia (ABM) would like to reassure the public that the electronic messages regarding the disruption of online/internet banking and Automated Teller Machine (ATM) services possibly due to ransomware attacks which have been circulating via social media are not true. Our member banks that offer online/internet banking and ATM services have confirmed that these services are operating as usual. While some ATMs around the country may experience occasional downtime during this period, such unavailability of ATM services were merely due to normal maintenance issues, such as machine replenishment requirements or routine systems management.

We would like to add that the commercial banking industry takes a very serious view of cybersecurity matters and has always been vigilant in managing risks relating to the same. Efforts are continuously made to ensure that the appropriate controls are in place according to best practices which involve robust check and balance mechanisms with timely transactions monitoring.

Members of the public are welcome to contact us at our ABMConnect hotline by dialing 1-300-88-9980, or emailing us at eABMConnect by logging on to our website, for any queries.
ABMConnect | Toll-free on 1300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.