Kuala Lumpur, Monday, 6 November 2017 – Member financial institutions (FIs) of The Association of Banks in Malaysia (ABM), Association of Islamic Banking Institutions Malaysia (AIBIM) and Association of Development Finance Institutions of Malaysia (ADFIM) will assist and support customers that have been affected by the recent flood in the northern states.

As this is an utmost difficult time for those affected by the flood, our members remain committed to continue to offer assistance to customers, both individuals and businesses, in the flood-affected areas. Several banks have confirmed that their flood affected branches have been restored and are operational. For bank branches which have not yet been fully restored, customers can proceed to the nearest unaffected branches of their respective banks for their banking services. In the case of self-service machines, as some of the Automated Teller Machines (ATMs) and Cash/Cheque Deposit Machines (CDMs) may not yet be fully functioning, banks are allocating resources to ensure that over-the-counter services are available so that access to banking services to customers are not interrupted during this trying period of time.

The FIs will give top priority to all requests for assistance from customers who have been affected by the flood. Members of the public can contact ABM, AIBIM and ADFIM for any queries relating to banking services at the flood affected areas at:-