Financial Institutions to Assist Customers Affected by Recent Flood

November 6, 2017
Kuala Lumpur, Monday, 6 November 2017 – Member financial institutions (FIs) of The Association of Banks in Malaysia (ABM), Association of Islamic Banking Institutions Malaysia (AIBIM) and Association of Development Finance Institutions of Malaysia (ADFIM) will assist and support customers that have been affected by the recent flood in the northern states.

As this is an utmost difficult time for those affected by the flood, our members remain committed to continue to offer assistance to customers, both individuals and businesses, in the flood-affected areas. Several banks have confirmed that their flood affected branches have been restored and are operational. For bank branches which have not yet been fully restored, customers can proceed to the nearest unaffected branches of their respective banks for their banking services. In the case of self-service machines, as some of the Automated Teller Machines (ATMs) and Cash/Cheque Deposit Machines (CDMs) may not yet be fully functioning, banks are allocating resources to ensure that over-the-counter services are available so that access to banking services to customers are not interrupted during this trying period of time.

The FIs will give top priority to all requests for assistance from customers who have been affected by the flood. Members of the public can contact ABM, AIBIM and ADFIM for any queries relating to banking services at the flood affected areas at:-
  • the ABMConnect hotline at 1-300-88-9980 or through our website at for conventional banking services.
  • AIBIM at 03-2026 8002/3 or e-mail to for Islamic banking services.
  • ADFIM at 03-26949871 or e-mail to for development finance institutes.
ABMConnect | Toll-free on 1300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.