Be cautious and vigilant against scams involving stimulus package and relief measures announced by Bank Negara Malaysia and the financial industry during COVID-19 outbreak

April 20, 2020

Kuala Lumpur, Monday, 20 April 2020 – The financial industry would like to caution members of the public and businesses, especially the Small and Medium Enterprises (SME) against scam syndicates which deploy scam tactics with the intention to deceive unsuspecting victims that may result in monetary losses and risk compromising their sensitive banking details and confidential information.

The scam syndicates’ latest modus operandi includes impersonating bank officers and/or bank representatives who engage with unsuspecting victims via email, phone call, short message service (SMS) and/or social messaging platforms such as WhatsApp or other online messenger services. The scammers used the pretext of facilitating financial aid and/or assisting in loan application preparation and securing financing involving the stimulus package and special relief measures such as the Special Relief Facility (SRF) as announced by Bank Negara Malaysia (BNM) and the financial institutions.

We would like to state clearly that financial institutions and/or banks do not appoint or engage third parties or agents for the process of securing loans. Hence, individuals and businesses are strongly advised not to pursue loan applications and/or divulge sensitive and confidential information to individuals or companies claiming to be third party appointees or agents from the financial industry.

We advise members of the public and businesses seeking financing to get in touch with the banks or financial institutions directly to apply for loans to avoid being deceived by these unscrupulous syndicates. Alternatively, SMEs can also seek legitimate financing options via the online platform, whereby, the platform will match your financing needs with the financial institution best suited to your requirements.

In addition, the public is advised to be wary of calls or messages purportedly from bank officials, the police, income tax department, the Courts or other government agencies demanding your personal banking information. Banks and/or financial institutions will never ask you for your personal banking information such as Transaction Authorisation Code (TAC) or Personal Identification Number (PIN) or your online login username and password.

Businesses and members of the public are reminded to refer to the financial institutions and/or banks’ official websites or contact their customer service directly for information, verification and clarification. You may also contact BNMTELELINK at 1-300-5465 for further information.

Members of the public may also contact the respective Associations for any enquiries or information relating to SRF scams at the numbers below.

  • ABM at ABMConnect at 1300-88-9980 or via eABMConnect at for conventional commercial banks.
  • AIBIM at 03-2026 8002/13 or e-mail to for Islamic banking services.
  • ADFIM at 03-2694 9871 or e-mail to for development finance institutes.
ABMConnect | Toll-free on 1300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.