Banks Committed to Provide Financial Assistance to Customers Affected by Floods

December 27, 2023

Kuala Lumpur, Wednesday, 27 December 2023 – Following the floods caused by the recent heavy rainfall, member banks of The Association of Banks in Malaysia (ABM) are ready and committed to offer financial assistance to their customers who are affected by the floods.

Similar to previous years, ABM member banks have in place specific, accessible and compassionate flood relief assistance for their customers who have been impacted by the floods. The assistance offered is based on customised programmes by individual banks and may include (but are not limited to) deferment of repayment of loans/financing, waiver of fees and charges to replace lost/damaged bank documents and bank cards, and more.

In addition, micro, small and medium enterprises (MSMEs) that are affected by floods may apply for the Disaster Relief Facility (DRF) to facilitate the resumption of their business operations.  The list of participating banks is available from Bank Negara Malaysia’s website, .

Customers in flood affected areas are advised to refer to announcements by their respective banks for guidance and assistance in applying for flood relief assistance. Prominent notifications and announcements on flood relief assistance will be posted on the banks’ official channels including at branches, the banks’ websites and online banking platforms as well as the banks’ official social media accounts.

Bank customers can also rest assured that ABM member banks will implement various measures to ensure basic and convenient banking services remain accessible to flood affected customers as part of the banks’ emergency flood preparations. Notices will be put up at affected branches as well as the banks’ websites informing customers of the nearest alternative bank branch to carry out their banking.

Flood affected customers who require assistance are advised to contact their banks directly through the banks’ official channels. A list of contact details for ABM member banks can be obtained from ABM’s website via Customers are reminded to be wary of scammers and only apply for any financial assistance through official bank channels. Bank customers are also advised not to deal with any third parties claiming to be agents/representatives of the banks on matters relating to flood-related financial assistance.

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