Dear Editor,

Re: Response to the Article, “Small change, big problem”

We refer to the article published in The Star today, Wednesday, 29 July 2015 entitled “Small change, big problem.” We would like to respond for and on behalf of our member banks comprising the 27 commercial banks operating in Malaysia, full details of which can be gleaned from our website, www.abm.org.my.

Our member banks with retail banking services will continue to facilitate the exchange of coins to businesses and members of the public. We have met with the relevant service provider(s) and are assured that any isolated incidents thus far will be contained and addressed. The banks will also, to their best of their ability, meet the demand for coins.

For further enquiries, members of the public are welcomed to contact us at our ABMConnect hotline by dialing 1-300-88-9980, or emailing us at eABMConnect by logging on to our website, www.abm.org.my.

Yours faithfully,

THE ASSOCIATION OF BANKS IN MALAYSIA

Chuah Mei Lin

Executive Director