Reference is made to the letter-to-editor titled “Banking woes of the elderly” published in The Star on 9 September 2015.
For and on behalf of its commercial bank members, The Association of Banks in Malaysia (ABM) would like to clarify that using a biometric reader is one effective way of verifying the identity of a bank customer in performing selected over-the-counter transactions in bank branches. Examples of such over-the-counter transactions are the opening of banking accounts, making of withdrawals or upliftment of fixed deposit accounts. Verification of identity is thus an important first pre-requisite.
Be that as it may, in the event the biometric reader is unable to read the customer’s thumbprint, banks may use other manual verification procedures for certain types of transactions. These procedures include:
requesting for additional identification documents such as the driving license; and
performing face recognition with the aid of the identification card copy in the bank’s records.
We would like to urge the writer to contact ABM to provide us with more details of the bank in question or should he require further clarification on the matter.
For further enquires, members of the public are welcomed to contact us at our ABMConnect hotline by dialing 1-300-88-9980, or through eABMConnect by logging on to our website,