We refer to the abovementioned subject matter. On behalf of our member banks, The Association of Banks in Malaysia (ABM) thanks Dr. M of Seri Kembangan for highlighting his/her concerns in relation to banking amenities for the visually impaired community.

We would like to assure that our member banks have put in place arrangements to facilitate visually impaired customers in conducting their banking services transactions at their bank branches. Customers who face difficulties are encouraged to approach bank officers at the counters for assistance. Trained front-liners/customer service officers are available to ease their banking transactions. In addition, self-serve terminals such as ATMs have keypads that are equipped with raised dots on numbers 1 and 5 to facilitate touch sensitivity.

To enhance the delivery of banking service, our member banks are also currently undertaking feasibility studies with regard to the implementation of blind-friendly ATMs to better serve the visually impaired community. The commercial banking industry continuously strives to ensure inclusiveness and fairness in all its dealings with their customers.

Our member banks remain committed towards enhancing their banking services and experience that best serve all communities, including the visually impaired.