We refer to the abovementioned subject matter.

On behalf of our member banks, The Association of Banks in Malaysia (ABM) would like to state that commercial banks in Malaysia are guided by stringent guidelines and protocols in relation to handling and dispensing currency notes. This includes ensuring that genuine notes are being dispensed over the counter and/or via automated teller machines to its customers.

We welcome the writer of the above letter to the editor, K Narayanasamy to contact us at ABMConnect at 1300-88-9980 or via email to banks@abm.org.my to provide us with fuller details of the incident highlighted in the letter so that we can better address the same.

As a general reminder to the public, information and tips on how to detect counterfeit notes are available on Bank Negara Malaysia’s website, Security Features at a Glance.