Joint media statement by The Association of Banks in Malaysia (ABM) and Association of Islamic Banking and Financial Institutions Malaysia (AIBIM)

Kuala Lumpur, 27 November 2025: The Association of Banks in Malaysia (ABM) and Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) along with their member banks extend their heartfelt concern and sympathy to all individuals and communities affected by the recent floods that have hit several states across Malaysia. The banking industry stands united with the affected communities and are committed to easing the financial burden faced by individuals and businesses, while ensuring continued access to essential banking services.

To help and support customers in their recovery and rebuilding efforts, banks are offering a range of assistance designed to meet different needs, including:

• Deferment of loan/financing instalments to provide temporary financial relief.
• Special financing facilities to assist customers in repairing and restoring their homes and businesses.
• Waiver of fees and charges for the replacement of lost or damaged banking documents and cards.
• Relief and Adaptation Facility (RAFt) to support micro, small, and medium enterprises (MSMEs) in resuming and sustaining their business operations.
• Exchange of damaged bank notes.

Customers are encouraged to reach out to their respective banks through official channels, namely bank branches, websites, online banking platforms, and social media accounts, for reliable information on available assistance. Customers are also advised to remain vigilant against scams and avoid engaging with unauthorised parties claiming to represent banks.

For further assistance, customers may also refer to the member banks of both associations via their official websites: ABM at https://www.abm.org.my/about-us/abm-members/ and AIBIM at https://aibim.com/members.

ABM and AIBIM member banks will continue to take necessary actions to maintain access to essential banking services in all affected areas. Further updates will be shared through the respective banks’ official communication channels.