#Digital approaches in business have enabled real-time and accurate decision-making, providing greater insight into broader customer segmentation, enhanced customer experience, and cost drivers throughout supply chains. Read to find out how we support the needs of small and large businesses in ASEAN and Greater China by expanding banking solutions and investing in digital capabilities.
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OCBC bolsters transaction banking digital capabilities to support businesses across region
#Digital approaches in business have enabled real-time and accurate decision-making, providing greater insight into broader customer segmentation, enhanced customer experience, and cost drivers throughout supply chains. Read to find out how we support the needs of small and large businesses in ASEAN and Greater China by expanding banking solutions and investing in digital capabilities.
OCBC bolsters transaction banking digital capabilities to support businesses across region
theasianbanker.com
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Banks and financial institutions in Thailand leverage mature technology and incorporate modern features. However, experts at the recent ENGAGE ASIA 2023 emphasized that the challenge stems from the absence of unification across different touchpoints, resulting in fragmented customer engagement. Read more here: https://lnkd.in/gCAb3TNH
Thailand’s banks embrace new technology, but digitalization falls short, &
https://techinfocus.co
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Driving Growth: A 45% Annual Surge with Innovative Banking Segmentation Navigating Economic Shifts: Banks optimize strategies amidst economic fluctuations, leveraging innovations to enhance financial performance and address customer experience challenges. Customer-Centric Core: In an era where customers reign supreme, banks use segmentation solutions to effectively target prospects and decipher evolving consumer dynamics. Precision in Financial Navigation: Navigating financial intricacies demands meticulous planning, aligning with four customer life stages, evolving dynamically with data and ML algorithms. Unified Vision for Innovation: Collaboration focuses on gaining deeper insights, strategically categorizing customers, and innovating financial planning for diverse schemes. Revolutionary Analytics Impact: Quantzig's customer segmentation analytics drive tailored marketing, unlocking cross-selling opportunities, and enhancing data security. Key Outcomes and Innovations: Advanced Security Measures: Efficient resource allocation and cost-effective service improvements. Customized Journey Analytics: Addressing attrition causes through actionable insights. Insights into Current Customers: Enhanced understanding through analytics. Strategic Business Optimization: Utilizing analytics for product development, forecasting, and risk analysis. Future of Banking Segmentation: Contact center AI emerges, elevating customer value and reshaping the landscape with big data, AI, and machine learning. Quantzig's Holistic Approach: Segmentation Mastery: Tailored to needs, behaviors, and demographics. Profit Potential Insight: Determining potential for each customer segment. Resource Allocation Expertise: Maximizing cross-selling with effective distribution. Customer Service Enhancement: 20% improvement, fostering loyalty. Competitive Edge: Meeting and exceeding customer expectations. Notable Achievements Through Customer Segmentation: Customer Satisfaction Leap: 2X increase. Robust Annual Growth: 45% surge in retention. Conversion Rate Uplift: 13% increase. #BankingGrowth #CustomerInnovation https://lnkd.in/gTcWJGd7 https://lnkd.in/gpnAw_rK
Banking's Winning Strategy: Customer Segmentation's 45% Annual Uplift
quantzig.com
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CFO @ CIB Kenya | Chartered Certified Accountant
Great summary of KPIs of digital bank
Head of Digital & CDO | Digital Transformation | Director | Top Voice 3K+ 🔆 - I build financial products: from boring to make it profitable 🚀
According to this summary report, the Top 9 essential KPIs for a digital bank are: 1) Launch & Load Times: A faster launch and load time can improve user experience and increase customer satisfaction 2) User Engagement & Active Users: A higher engagement rate can indicate a more loyal customer base and better user experience. 3) Abandonment Rate: A lower abandonment rate can indicate a more user-friendly and efficient process. 4) Net Promoter Score (NPS): A higher NPS can indicate a more satisfied and loyal customer base. 5) Customer Complaints: The number and nature of customer complaints. Tracking and addressing customer complaints can help improve customer satisfaction and retention. 6) Customer Surveys: Gathering customer feedback can help identify areas for improvement and inform product development. 7) Customer Reviews: Positive reviews can help attract new customers and improve brand reputation. 8) Customer Support Metrics: Good customer support can improve customer satisfaction and retention. 9) User Activity Metrics: This measures user behavior and activity, such as the number of logins, transactions, and product usage. Tracking user activity can help identify trends and opportunities for improvement. Digital banks may also use other KPIs such as cost-to-income ratio (CIR), return on equity (ROE), and customer acquisition cost (CAC) to measure their financial performance and growth. #digitalbanking #neobanks #digitalbank #digitalization #banks
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🏦 While traditional banks face fierce competition from online platforms and fintechs, delivering exceptional CX remains paramount. A recent Harvard Business Review article explores how HSBC transformed its CX to meet the evolving needs of customers, particularly Millennials in Hong Kong. Read https://bit.ly/3IPruV1. At insight6, we understand the importance of the human touch in delivering CX that gives customers what they genuinely want and need. Our network of local specialists provides on-the-ground support, ensuring your CX initiatives resonate with your target audience. Don't let an inadequate customer journey hinder your success. Contact us today for a no-obligation chat with your local CX specialist. Let's elevate your CX together! ✨ #CustomerExperience #FinancialServices #Banking #Fintech
How HSBC Transformed Its Customer Experience - SPONSOR CONTENT FROM HSBC
hbr.org
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Check out this insightful article by Mehdi Daoudi CEO and Co-Founder of Catchpoint on how #banks can learn from #eCommerce veterans to improve their digital platforms. The article highlights how banks often lag on key technical performance metrics that are critical to customer experience and retention. With changing customer preferences and new regulations, it's becoming increasingly important for banks to close the gap. Click the link below to learn more. https://lnkd.in/d_nRedPC
Checkout Lessons: What Banks Need to Borrow from eCommerce
thefinancialbrand.com
Co-Founder at Arham Capital - Credit Score & CMR Improvement Consultant, Debt Syndicator
4moDigital banking is beneficial for both small and large businesses, facilitating transaction tracking and accelerating business growth.