Alliance Bank Malaysia Berhad’s Post

Introducing, BOB, the BizSmart® Chatbot! Our first-ever automated chatbot that provides 24/7 assistance to BizSmart® business banking customers went live recently. The name BOB stands for Business Online Banking and was chosen by our Management Committee from a list of over 100 names submitted by our staff. Launch a WhatsApp chat with BOB here: https://lnkd.in/gzZs5JGD

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Suraya Zainol

FULL TIME PHD STUDENT

3mo

Hello everyone! 👋😊 I'm conducting a research survey on the "The role of quality in banking chatbots towards customer satisfaction in Klang Valley" as part of my Doctor of Philosophy (Management) studies at University of Kuala Lumpur. The study will help us to understand the relationship between chatbot qualities offered by bank and customer satisfaction from the users' perspective. I have prepared the academic questionnaire and would very appreciate it if you would spare some time to fill it out. I need your sincere cooperation and support to answer this survey. This survey will take approximately 15 minutes. Your participation will be anonymous and all the information will be kept confidential. Forward this link to your family and friends so they could participate in this survey as well. Thank you for your generosity and cooperation. I really appreciate it. https://forms.gle/hmRUsYRzztDftP4k8

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