Press Releases

The Association of Banks In Malaysia

Tipping feature with credit card explained

Kuala Lumpur, Monday, 16 October 2017 – With reference to the article in a local publication titled “Credit card machine with extra feature worries customers”, The Association of Banks in Malaysia (ABM) would like to remind cardholders to carefully read and follow the prompts on the screen when making payments with their credit/debit cards. Banks have taken steps to provide training to merchants and their cashiers, especially in the food and beverage industry, with regard to the tipping feature for all payment cards.

Card payment terminals at food and beverage outlets would display the amount that customers are paying and would prompt on-screen if they wish to add a tip/gratuity. Customers are advised to follow the display prompts accordingly and check the message to ensure that the final amount displayed on the POS terminal screen is correct before keying in their PIN.

Our website at Pin & Pay has extensive information for both cardholders and retailers. There are also useful Hotline Numbers listed on our website for quick and easy reference by cardholders who require assistance.

For further enquiries, members of the public can contact us at our ABMConnect hotline by dialing 1-300-88-9980, or through eABMConnect by logging on to our website,

ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

Copyright © 2018 The Association Of Banks In Malaysia.
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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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