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Initiate contact with banks at first instance when faced with difficulties with loan repayments

Kuala Lumpur, Friday, 01 March 2019 – The Association of Banks in Malaysia (ABM) would like to advise bank customers to initiate contact with their respective banks promptly when genuinely faced with difficulties in repaying their loans. Bank customers should commence communication with their respective banks to discuss repayment options and arrangements such as debt restructuring and/or refinancing. Financial institutions also play an important role by contacting borrowers promptly upon detecting signs of repayment difficulties so that alternative repayment options can be explored.

It is also important to note that a borrower’s credit rating may be affected if the borrower is deemed a loan defaulter, hence, it is important to approach your respective banks to work out repayment alternatives before legal action is initiated against the loan defaulter. Foreclosure or any form of legal action on defaulters can only be initiated when other reasonable attempts to reach a resolution have been unsuccessful.

If the bank customer is not satisfied with the decision of the financial institution, they can refer the matter to BNMTELELINK or seek assistance from Agensi Kaunseling & Pengurusan Kredit (AKPK), which may be able to provide aid via financial counselling and restructuring repayments through its debt management plan.



ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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