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  • ABM: In response to letter-to-editor on “Auto billing and auto debit are two different matters” published in The Star on 20 November 2017

ABM: In response to letter-to-editor on “Auto billing and auto debit are two different matters” published in The Star on 20 November 2017

We refer to the abovementioned subject matter.

On behalf of our member banks, The Association of Banks in Malaysia (ABM) would like to remind payment cardholders to read and understand the terms and conditions when opting for auto billing for recurrent payments. The terms and conditions set out in these agreements may vary depending on the service providers.

Auto-billing facility is available via credit/charge and debit cards. Customers wishing to opt for auto-billing would generally be required to make an application to the service providers concerned. Upon approval of the application, the customer’s monthly bills will be automatically charged to the registered card, be it credit/charge or debit card. For credit/charge cards, customers will be required to settle their credit/charge card bills with the bank concerned. For debit cards, the customers will have to ensure that they have sufficient funds for the amount to be debited from their account.

Billing dates would vary depending on the payment instrument used and the service providers.

In order to better understand the matter, we welcome the writer, “Unhappy” to contact us through our ABMConnect hotline at 1300-88-9980 or via email to This email address is being protected from spambots. You need JavaScript enabled to view it. to provide us with fuller details (such as name of merchant and relevant documentation) of the incident highlighted in the letter so that we can better address the same.



ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

Copyright © 2018 The Association Of Banks In Malaysia.
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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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