is your enquiry related to ABM member banks?
Banks’ contact numbers for issues relating to fraud/scams
If you have fallen victim to a scam, or suspect that you may be a victim of fraud, contact your bank at the following numbers, or via the bank’s other official channels, as soon as possible for assistance and/or clarification:-
Form
ABMConnect provides an avenue for customers to clarify any doubts and verify information on conventional banking* issues.
*Conventional banking does not include Islamic banking, insurance, investments and development finance.
I HAVE
ISSUE REQUIRING ASSISTANCE
Have you already contacted your bank directly regarding this issue?
MEDIA ENQUIRY
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MEDIA ENQUIRY
Please write down your question(s)
I have a financial scam case to report (I am the victim)
We advise you to immediately contact your bank or the National Scam Response Centre (“NSRC”) hotline at 997 (from 8:00 am to 8:00 pm daily) for assistance. The contact details of our member banks can be found on the ABM website at www.abm.org.my/safe-online-banking/directory/. You are also advised to lodge a police report.
Consumer banking customers should always be vigilant by practising safe online banking steps, identifying and reporting scams, and being aware of fraud alerts. Members of the public are also strongly urged to contact the relevant authorities (as per the list below) for assistance:-
- For deposit-taking and forex issues, contact Bank Negara Malaysia (BNM).
- For direct-selling, pyramid schemes, scratch & win and e-commerce matters, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
- For interest schemes and Kutu funds issues, contact the Companies Commission of Malaysia (SSM).
- For stocks, derivatives, unit trusts, private retirement schemes, digital assets (Bitcoin) and Peer-to-peer financing & equity crowdfunding matters, contact the Securities Commission Malaysia (SC).
- For fraud cases related to investments, loans, gambling and e-commerce, contact the Royal Malaysia Police (PDRM).
We would advise you to liaise with your bank directly on this matter in the first instance. You may check the ABM website at www.abm.org.my/safe-online-banking/directory/ for the contact details of the bank concerned, if required.
We advise you to wait for the official response from your bank on this matter. However, in the event that you do not receive any response from your bank after 14 days, feel free to reach out to us for further assistance. Alternatively, you may continue to follow up directly with your bank on the issue brought up to the bank’s attention. You may check the ABM website at www.abm.org.my/safe-online-banking/directory/ for the contact details of the bank concerned, if required.
BANKING PRODUCT
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BANK NAME
Please select at least one (1) and not more than two (2) banks
FULL DETAILS
Please state the full details of your issue below.
Please take note that ABM will not respond to requests with insufficient or irrelevant information.
SUBMIT YOUR ENQUIRY OR COMMENT
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Please take note that ABM will not process enquiries or comments with incomplete information.
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YOUR CONTACT DETAILS
Your full name (per IC/Passport)
YOUR CONTACT DETAILS
Your email address
YOUR CONTACT DETAILS
Your contact number
YOUR CONTACT DETAILS
Your office or home contact number (optional)
YOUR CONTACT DETAILS
I hereby give my consent to ABM to disclose part or full details of the contents in this eABMConnect form to the bank(s) and/or other relevant third parties concerned inclusive of the attached documents (if any) solely and exclusively for the purpose of addressing the issue(s) raised. I also confirm that the information provided is true and given voluntarily. In addition, I hereby authorize and give permission to the bank(s) and/or other relevant third parties to disclose information and documents relating to the matter and me to ABM solely and exclusively for the purpose of addressing the issue(s) raised.
You acknowledge that The Association of Banks in Malaysia (ABM) is registered in Malaysia and is governed by Malaysian laws. By submitting a request or complaint in relation to a product or service on ABM member banks, you acknowledge your agreement to be bound by Malaysian laws. Specifically in respect of EU residents, by submitting a request or complaint in relation to a product or service on ABM member banks, you are deemed to acknowledge that the services offered by ABM are not specifically intended to be offered or made available to you.
Pursuant to the above, ABM expressly acknowledge that the Personal Data Protection Act 2010 (and related guidelines and sub-legislation) shall be the applicable law governing your rights in respect of how ABM uses and protects your personal information, to the exclusion of any other privacy law(s) or regime(s) which may otherwise be applicable to you. Your further consent and agree to fully indemnify ABM in the event ABM suffers any liability arising from any action brought against us pursuant to any such separate privacy law or regime.
YOUR CONTACT AND PERSONAL DETAILS
Your full name (per IC/Passport)
YOUR CONTACT AND PERSONAL DETAILS
Please select your nationality
Identification Number
e.g. 801108108888 (no "-" required)
Passport Number
YOUR CONTACT AND PERSONAL DETAILS
Your Location (City)
YOUR CONTACT AND PERSONAL DETAILS
Your Location (State)
YOUR CONTACT AND PERSONAL DETAILS
Your email address
YOUR CONTACT AND PERSONAL DETAILS
Your contact number (mobile)
YOUR CONTACT AND PERSONAL DETAILS
Your office or home contact number (optional)
YOUR CONTACT AND PERSONAL DETAILS
I hereby give my consent to ABM to disclose part or full details of the contents in this eABMConnect form to the bank(s) and/or other relevant third parties concerned inclusive of the attached documents (if any) solely and exclusively for the purpose of addressing the issue(s) raised. I also confirm that the information provided is true and given voluntarily. In addition, I hereby authorize and give permission to the bank(s) and/or other relevant third parties to disclose information and documents relating to the matter and me to ABM solely and exclusively for the purpose of addressing the issue(s) raised.
You acknowledge that The Association of Banks in Malaysia (ABM) is registered in Malaysia and is governed by Malaysian laws. By submitting a request or complaint in relation to a product or service on ABM member banks, you acknowledge your agreement to be bound by Malaysian laws. Specifically in respect of EU residents, by submitting a request or complaint in relation to a product or service on ABM member banks, you are deemed to acknowledge that the services offered by ABM are not specifically intended to be offered or made available to you.
Pursuant to the above, ABM expressly acknowledge that the Personal Data Protection Act 2010 (and related guidelines and sub-legislation) shall be the applicable law governing your rights in respect of how ABM uses and protects your personal information, to the exclusion of any other privacy law(s) or regime(s) which may otherwise be applicable to you. Your further consent and agree to fully indemnify ABM in the event ABM suffers any liability arising from any action brought against us pursuant to any such separate privacy law or regime.
YOUR CONTACT AND PERSONAL DETAILS
Your full name (per IC/Passport)
YOUR CONTACT AND PERSONAL DETAILS
Your email address
YOUR CONTACT AND PERSONAL DETAILS
Your contact number (mobile)
YOUR CONTACT AND PERSONAL DETAILS
I hereby give my consent to ABM to disclose part or full details of the contents in this eABMConnect form to the bank(s) and/or other relevant third parties concerned inclusive of the attached documents (if any) solely and exclusively for the purpose of addressing the issue(s) raised. I also confirm that the information provided is true and given voluntarily. In addition, I hereby authorize and give permission to the bank(s) and/or other relevant third parties to disclose information and documents relating to the matter and me to ABM solely and exclusively for the purpose of addressing the issue(s) raised.
You acknowledge that The Association of Banks in Malaysia (ABM) is registered in Malaysia and is governed by Malaysian laws. By submitting a request or complaint in relation to a product or service on ABM member banks, you acknowledge your agreement to be bound by Malaysian laws. Specifically in respect of EU residents, by submitting a request or complaint in relation to a product or service on ABM member banks, you are deemed to acknowledge that the services offered by ABM are not specifically intended to be offered or made available to you.
Pursuant to the above, ABM expressly acknowledge that the Personal Data Protection Act 2010 (and related guidelines and sub-legislation) shall be the applicable law governing your rights in respect of how ABM uses and protects your personal information, to the exclusion of any other privacy law(s) or regime(s) which may otherwise be applicable to you. Your further consent and agree to fully indemnify ABM in the event ABM suffers any liability arising from any action brought against us pursuant to any such separate privacy law or regime.
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For additional resources and updates on the latest scam tactics and important cyber hygiene practices to protect yourself against scams, please follow our Instagram page (@abm.org.my) or visit https://www.abm.org.my/safe-online-banking/.