Hong Leong Bank Berhad’s Post

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We installed "talking ATMs" in August 2020 to help the neighborhood's visually impaired community. The first of its kind in the nation, HLB has installed a machine in each of Brickfields and Pulau Tikus because these locations are home to many visually impaired people. This was made possible through our collaboration with the Malaysian Association for the blind, giving us insights on the largest population of people who are visually impaired. This will then help us determine the location to install these HLB Talking Automated Teller Machines (“HLB Talking ATMs”). The Talking ATM provides an accessible Self-Service Terminal with speech capabilities for our visually impaired customers hoping to help them conduct their banking transactions. On top of the 2 ‘Talking ATMs’ that we have installed, we also installed 1 additional ATM at our Electra House, Sarawak branch and 2 ATMs at our Jalan Kenanga, KL branch. Additionally, we are in the midst of installing another 12 ATMs by September 2022 and target to install more of these ATMs across Malaysia. Further to this, we have launched an inclusive financial literacy initiative for the visually impaired community under our financial literacy ‘HLB DuitSmart’ CSR platform. A total of 30 financial literacy articles in audio format were developed in 3 languages – English, Bahasa Malaysia and Chinese for the community, recorded by volunteers from the Bank Up to-date, this initiative under HLB DuitSmart has positively impacted a total of 55,000 of its members from 6 blind associations and 242 visually impaired students from the 5 special schools for the blind. Find out more about Hong Leong Bank’s CSR initiatives through our website here: https://lnkd.in/gW4WCUNT #financialindustry #financialservices #banking #talkingATM #sustainability

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Great initiative by Hong Leong Bank

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