The Association Of Banks In Malaysia Sets Up Toll Free Line For Queries On Banking Related Issues

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The Association Of Banks In Malaysia Sets Up Toll Free Line For Queries On Banking Related Issues

Kuala Lumpur, December 1, 2008 – The Association of Banks in Malaysia (ABM) today launched a toll free service on 1-300-88-9980 to receive queries and complaints on issues relating to the local conventional banking industry and general concerns about credit. Operational from Mondays to Fridays, 9.00 a.m. to 5.30 p.m, ‘ABMConnect’ will provide an avenue for customers to clarify any doubts and verify information on conventional banking issues.

“The new toll free line is in keeping with ABM’s aim to facilitate and create a conducive banking environment, and complements existing initiatives by the respective member banks. It will provide another avenue for the banking industry to engage with the public and facilitate a deeper understanding of issues which may arise from time to time,” explained ABM Chairman, Dato’ Sri Abdul Hamidy Abdul Hafiz.

In the past, members of the public contacted ABM by calling its general line or writing to ABM. Towards enhancing ABM’s level of service, the main focus for ‘ABMConnect’ will be to provide a dedicated channel which enables ABM to clarify queries concerning the rules applicable in respect of member banks’ operations in Malaysia, as well as good banking practices to be observed by member banks when dealing with customers and such other matters of general interest concerning the banking industry from time to time, more expeditiously.

The majority of ABM’s member banks already operate their own dedicated lines for customer service, and are committed to active engagement with their clients with regard to specific matters relating to the member bank itself. With the establishment of ‘ABMConnect’, ABM can also now assist to bridge any gaps which may occur in the individual bank’s communication with its customers, if necessary.

“Information and education are key to promoting a sound banking system. The Association firmly believes that understanding will help build confidence in the local banking system. Moving forward, the ABM will play a bigger role in building public understanding of the local banking industry, how it works and how risk is managed by the banking sector,” added the Association’s Chairman.

Updated List of Chargees for Executing Form 42B